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IT管理面试经典30问

最后更新:2020-11-20   

Top 30 Information Technology (IT) Manager Interview Questions and Answers for 2019

Introduction

Having a career in IT is an exciting and ever-evolving challenge that can lead to managerial opportunities for some. Becoming an IT manager is a great milestone to reach in your career, and if you are like most people, you will probably be a little nervous just before your interview.

译:IT管理岗是一项富有变化且让人激动的挑战工作。成为一名IT管理者,将是你职业生涯中最重要的一个里程碑,如果和你大多数人一样,面试之前有那么一点点紧张。

We have put together a list of questions to help you navigate the treacherous waters of the interview and hopefully give you a few points to ponder as you prepare for the big interview day. Because an IT manager is generally a mixture of multiple roles all rolled into one, there will be different areas of questioning. We have collected these into thirty questions and sorted them into the following categories: Technical Abilities for Staff and Management, Managerial Skills and Communication Skills.

译:我们整理了一些问题,帮助你在面试的时候避过雷区,同时我们也期望能给你带来一些思考。由于IT管理者融合了多个角色,所以面试时会受到来自不同领域的深度拷问。我们将整理的三十个问题,分为以下几类:员工和管理人员的技术能力,管理技巧和沟通技巧。

Each of these categories will help you to better understand what the role of an IT manager is and how these functions are all broken down into different skill sets. Some of these questions are generic managerial questions that apply to almost every role where a manager is needed, while others will be more specific to the field of IT. Both types of question are essential for this role, so getting the answers right is essential if you are looking to be successful in your next interview.

译:这些类别中的每一个都将帮助您更好地了解IT管理者的角色,并将其分解为不同的技能。其中的一些问题是通用管理问题,几乎适用于每一个管理角色,而其他问题则更特定于IT领域。如果您希望在下一次面试中取得成功,正确回答这些问题至关重要。

The order of these questions is not important because each interviewer may prioritize the question types differently, so don’t get too hung up on the order. You may find that there is no apparent order to the questions that you get asked in your interview.

这些问题的顺序并不重要,因为每个面试官对问题类型的优先顺序可能有所不同,因此不要太在意顺序。您可能会发现面试过程中提出的问题,并没有明显的顺序。

Technical Abilities for Staff and Management Questions

Finding out about your qualifications is easy for the interviewer; they just need to look at your resumé. What they really want to know is how you deal with technical challenges in the role, how you get the right people to tackle the jobs and if you do any of this work yourself.

译:对面试官来说,判断是你是否可以进入面试是一件很容易的事情,他们只需要少稍微撇一眼你的简历。他们真正关心的是你在实际工作中,会如何处理当前角色面对的挑战,在任何工作中,如何让合适的人解决问题。

Having a technical background is not always necessary for the role of IT manager. Some companies put more of an emphasis on the financial and regulatory requirements of the IT department, but not all. Some IT managers need to have had the practical experience in the field so that they can properly manage expectations in times of system failures and give the appropriate responses to questions from the executives within the company.

译:对IT管理岗来说,拥有技术背景并不是必备的条件。一些公司更看重IT部门的财务和监管能力,当然也非全部。一些IT管理岗需要并具备这些领域的实际管理经验,便于他们能够在系统故障时正确处理,并对公司高层的问题作出恰当的回应。

Try to think about how your role as IT manager makes sense within the context of the company that you are applying to. If you are looking to land the role of IT manager in a small-to-medium-sized company, then you can probably expect to be helping out with the actual work when things get busy, while a larger multi-site company will probably have very specific job functions that they want you to perform. The technical aspect of these questions also encompasses the technical skills of your IT staff. You can expect questions about their technical upskilling and studying, as well as how involved you think a manager should be in an individual’s decision to upskill.

译:试着思考一下您应聘的公司,期望你您作为IT管理者在公司所承载的意义。不同公司对IT管理者的要求是不同的,中小型企业期望你在公司忙碌的时候阶段干点实事、解决问题,而大型公司则可能会希望你执行非常特定的工作职能。面试时,技术方面的问题,主要包含:你个人的技能的提升和自我学习,以及作为一个管理者应该如何提升和决策。

1. What is your technical background, if any?

译:如果有的话,请介绍下你的技术背景?

This is quite a common question when applying for IT manager roles, so make sure you have a list of your previous technical roles handy if this applies to you. Most IT managers get to the role of management through years of technical work, progressing from technicians to system administrators and so on. You can speak about your experience with supporting specific environments and products. Don’t be afraid to ask what systems they are currently running, how many sites they maintain and other similar questions.

译:作为一个IT管理角色,这是一个非常常见的问题。如果你有这方面的经历,那么请确认并输出一份清单给自己。多数的IT管理者多年从事技术工作,从技术员到系统管理员等等,并最终成为一名IT管理者。你可以谈谈你支持的特定环境和产品的经验。不用害怕他们问运行什么系统,多少网站或者相似的问题。

The question itself shows that this particular role may want you to have a specific practical knowledge of certain systems or products, in which case they have probably highlighted this in the original job posting. Let them know what you can and cannot do and see what their reaction is. You never want to exaggerate your technical abilities in an interview as it will always come back to haunt you when you start the job, especially if you have no idea how to do what is required of you.

译:问题本身所展现的是,希望得到您对当前角色对某个产品或者系统所拥有的实践知识。在这种情况下,他们在原始的职位发布上,会重点描述这一信息。让他们知道你能或者不能做什么,看看他们的反应。在面试中,永远不要夸大自己的技术能力,因为当你开始工作时,它会困扰你,尤其是如果你根本不知道如何面对问题的时候。

2. Are you hands-on with technical problems?

译:你是否会亲自处理技术问题?

IT managers who made their way up the ladder from the technical departments will sometimes still prefer to look at serious issues themselves before delegating the task to the rest of the team. This is a double-edged sword in some ways, because managers don’t necessarily need to get involved with daily operational issues. On the other hand, if you are the most experienced member of your team then the value that you bring to the IT department is that much more impressive.

译:IT管理者从技术部门走上领导岗位,有时候会在把一些任务委派给团队其它成员之前,会提前分析一下问题。这种行为,是一把双刃剑,因为IT管理者通常不需要参与日常业务问题。另一方面,如果你是团队中最有经验的人,那么你能给IT部门带来相当让人印象深刻的价值。

You will be able to gauge the requirements of the interview as you progress through it, so your answer will be determined largely by the expectations that are laid out for you. Ask questions about how many technical tasks the current IT manager performs, if any. If you think it is going to benefit your candidacy, then you can mention your various technical skills and how you can save the department money and add extra skills to the organization.

译:当你通过面试时候,你将能够了解公司对你的期望。你本身的回答决定自己你的期望,如果允许,你也可以询问当前IT经理执行了多少技术任务。如果你认为对竞选该岗位有利,你可以提及你的各种技术技能,以及如何为部门节省资金,并为组织增加额外的收益。

3. Do you prefer outsourcing tasks to external companies or developing internal talent?

译:你倾向于任务外包,还是内部培养人才?

Most companies are in favor of upskilling and developing their IT staff, as it creates a mutually beneficial relationship between the employee and the organization. However, there are problems with training up employees; it may result in upskilling them to a point where they feel as though they need to find work elsewhere because they now possess skills and certifications that make them marketable elsewhere. On the other hand, outsourcing server and networking tasks to external companies is convenient in some cases, but again, if your staff feel that they are not being given opportunities to learn and grow professionally, then they may also look at leaving the company to find a more fulfilling career.

译:多数公司都倾向于提升自己的IT员工,因为二者可以建立互惠互利的关系。尽管会造成一些问题,比如公司进行了培训,员工拥有了技能后将会开始寻找新的工作机会。另一方面,如果选择外包服务器和网络工作,同样会导致员工没有学习和成长机会,而思考离开公司,重新找一份更充实的工作。

The important part of this question is that you show that you understand the thought process behind each approach, and that you have thought about the pros and cons of each approach. Which approach you prefer will be determined by your own experiences, so be sure to outline your own dealings as well for a more personalized response.

译:这个问题重要的是,你要展示每个方法背后的思考过程,并且你已经想通了每个方法的利弊。你喜欢哪种方式,取决于你的经验,所以一样要陈述你的想法,并且做出个性化的回答。

4. Describe your current role for us

译:描述你当前的角色

This is a common question across job domains and for good reason. Interviewers are looking to find out what your current position expects of you and if any of those skills are transferable to your prospective role as IT manager. Try to gauge what skills the interviewers have been alluding to from the previous questions, or from the job spec that you used as a basis for your job application. Highlight the positive areas where you think that you would add value to the company and mention how the management tasks that you are currently performing have prepared you for a role like this one.

译:这是个常见问题,面试官试图从你当前的工作中,寻找到你与IT管理者这个角色的匹配技能。试着思考招聘启事上写的需求,去思考靠近这个角色回答你的工作。强调你你能给公司增加价值的领域,并提到你目前正在执行的管理任务是怎样的,你为这个角色做好了怎样的准备。

The interviewers are trying to find out if your current skill set is a good match for this role. You might even have skills that you have developed from performing seemingly unrelated tasks in your current positions that are now in demand for the IT manager role that you are applying for here. Take your time and outline the functions that you are currently performing, and make sure that you can elaborate sufficiently if the interviewers have any follow-up questions for you.

译:面试官试图找出你目前的技能是否与这个角色很好的匹配。你需要阐述一些你现在工作上可能没有的技能,毕竟你是在申请IT管理角色。请花点时间,勾勒出你正在执行的事项。并确保面试官有后续问题,你都能充分且流利的阐述。

5. What value would you bring to the IT department?

译:您将为IT部门带来什么价值?

Think about your past achievements in your current role, especially where you were able to save costs, improve efficiencies and improve staff morale. These are all the hallmarks of an effective IT manager, and if you have examples of these kinds of results in your current role or previous ones, then go ahead and share some details with the interviewers. An efficient IT department with proactive and happy staff is a real asset to any company, so try to highlight these areas of achievement wherever possible.

译:思考下过去工作中所取得的成就,尤其是你在节约成本,提高效率和士气方面所做的努力。这些都是一个IT有效管理的标志,如果你在当前角色或者以往的角色中有这些例子,请与面试官分享细节。一个高效的IT部门,具有积极和愉快的员工氛围是任何公司的宝贵财富,所以尽可能去突出这方面的成就。

6. What is your view on employee upskilling and studying?

译:你如何看待员工自我学习和提升问题?

A big part of your job as IT manager will be fostering the personal growth of your employees as they work in your department. The general trend internationally is to provide support for on-the-job training with time off and study aid assistance, but this is not the standard everywhere. Find out about the company policy and see how that fits in with your own work philosophy. The general rule of thumb with a question like this is that if the company isn’t interested in training, then they probably wouldn’t bring it up in an interview.

译:作为IT管理者,大部分时间就是在你的部门办公室培养员工的个人成长,国际上的普遍趋势是为在职员工提供培训时间和学习支持,但这并不是所有企业的标准。了解公司的政策,看看如何符合你的工作理念。像这样的问题,一般的经验法则是,如果公司对培训不感兴趣,那么他们不可能在面试中提出来。

The question is aimed at finding out how you think about your IT staff career progression. Many smaller companies fear that the time and investment that they put into IT personnel is wasted, because in most cases they either leave for greener pastures or are headhunted by talent agencies. Bigger organizations generally prefer to upskill employees and promote them within the organization, as it is usually cheaper to retain staff and upskill than it is to find replacements and spend months on training.

译:本问题的目的是找到你如何看待IT员工的职业发展。许多较小公司担心,他们对IT人员投入的时间和资金是浪费的。因为在多数情况下,他们最终为了更为广阔的平台,主动离开公司或者被人才机构的猎头挖走。大的企业或者组织一般倾向于内部培训提升员工技能,并且在可能机会上内部提拔晋升员工。因为花费更多的时间去寻找并培养他们的替代者,远远超过这个价值。

7. Is upskilling IT staff your responsibility or the employees?

译:你认为提升员工是你的责任还是他们自己的责任?

This is an interesting follow-up question from the previous one. Some IT departments have an upskilling requirement, and the manager needs to meet certain targets in order to retain the training budget that the IT department gets. Other companies don’t provide any assistance at all, which means that the manager doesn’t really have much control over what the employees are studying towards.

译:这是继前一个问题之后的另一个有趣的提问。一些企业IT有提升的需求,为了满足未来的某些规划,并且便于保留IT部门获得的培训预算。同样意味着管理者对员工所学的东西没有任何把控的话,可能未来也不会对公司产生任何帮助。

If you know that the company that you are interviewing for has a training policy for staff, then you can be sure that the responsibility of upskilling your team will be divided between yourself and your team. All you can do as a manager is make the facilities available for your team and provide motivation and support when they need it. If you are certified in the field that they are studying towards, then you can offer studying tips and what to expect from the process. The responsibility ultimately lies with the employee if they wish to better their training stance within the organization.

译:如果你知道你面试的公司有员工培训的政策,那么您可以确定提高团队技能的责任将由您本人和您的团队共同承担。作为管理者,您所能做的就是为您的团队提供便利,并在他们需要时提供动力和支持。如果您在他们所研究的领域中获得认证,那么您可以提供学习过程中的技巧。如果个人想在组织内获取更好的成长基于,那么这种动力将取决于员工自身。

8. How do you track technical performance in your department?

译:你如何衡量部门的技术表现?

There are many excellent tools for measuring performance in an IT department, and many of them are built into the help desk or CRM software that your company uses to log and track incidents. For those of you with technical reporting skills, you can mention that you write your own SQL reports or that you create custom pivot tables to track key performance indicators of your team. Items that usually get monitored in these environments include number of incidents handled by each team member, the average resolution time of an incident, the number of follow-up queries for each incident that is closed and so on.

译:在IT部门有许多优秀的管理工具,公司通过类似CRM系统,来记录和跟踪相关项目/事件,最终通过SQL报告或者数据透析表,来跟踪团队的关键性能指标。在常规的环境中指标包含每个成员处理问题的数量,平均的解决时间,以及已关闭问题提供的后续帮助。

Measuring your IT department’s performance is incredibly useful if you are trying to show how much value you are providing to the rest of the organization. If you can calculate the cost of system downtime, then you can effectively show the rest of the management teams how much money you have saved the company with uptime alone. Think about some of your favorite reporting metrics and don’t be shy about listing some of your achievements such as uptime targets that you have met or exceeded or high levels of customer satisfaction from your users in the company.

译:如果你想给你的组织展示你的部门创造/提供了多少价值,那么这些报告是非常有用的。如果你能计算系统停机成本,那么你就能有效的展示给其它团队,在某个周期内,你为公司节约了多少金钱。考虑下你最喜欢的一些报告指标,不要羞于列出某些成就,比如你在某个区间内,让用户的满意度处于一个较高水平。 

9. What have you learned from your IT management experiences at your current employer?

译:你从现在的雇主那里学到了什么IT管理经验?

The key elements that you should focus on are things like efficiencies, cost savings and improved stability. If you have brought any specific skills to your department, or if it is now running in a demonstrably better way than it was when you originally took on the role as IT manager, then let them know.

译:你应该关注的关键因素是效率、节约成本和提高稳定性。如果你能给你的部门带来了一些特殊的技能。请让他们知道,现在业务运作方式,比你当初担任IT经理时候,更好。

If you are applying for the position as somebody that has never been an IT manager before, then you will need to focus on your experiences in your current role where you were performing managerial tasks as a part of your role. Perhaps you are in charge of delegating help desk tickets to certain departments, or maybe you are directly dealing with service providers and suppliers — anything that you would associate with a position of responsibility and accountability will show that you have the makings of an IT manager. Focus on these points and show that your technical skills will also be valuable as a manager.

译:如果从未做过IT管理者,你应聘的岗位又是这个角色。那么你需要关注的当前角色的职能。比如掌管服务台,或者对外直接联络服务商,和供应商交涉等等,任何一个能体现责任和担当的事情,这些都能展示你身上有IT经理的素质。把重点放在这些上面,你的技术技能也对管理者来说,同样是宝贵的财富。

10. Do you have any project management experience?

译:你有项目管理经验吗?

There will be times when you need to take the reins on projects so that your staff can carry out the technical tasks and perform the actual work while you manage things from the side and give direction and purpose to the teams. If you haven’t had too much experience with project management, then try thinking of projects that you have been a part of and what role you played during the process.

译:当你管理团队时候,你会带领团队做一些实际的技术任务和工作,并且为团队提供目标和方向。如果你没有实际的项目管理经验,那么试着思考你曾经参与过的项目,以及在这个过程中IT管理角色,需要做的事情。

This is a “nice to have” skill for most IT departments, but you should really brush up on your project management capabilities if you want to differentiate yourself from the other candidates during the interview process. IT managers normally have to adopt a multidisciplinary approach to running the department, and project management skills can make a huge difference.

译:对多数IT部门来说,这是一种“很好拥有”的技能,但如果你想在面试中脱颖而出,就应该真正提升自己的项目管理能力。IT管理者通常采用很多科学的方法来管理部门,不同的项目管理技能,会产生较大的差异。

Managerial Questions

A big part of being an IT manager is managing people and resources. This section of the interview questions will focus on both of these areas and look at how you deal with people and problems. Management styles vary from person to person, so don’t feel as though you are not doing something properly if your personal experience differs from the examples given here.

译:人员管理和资源管理是IT经理人素质的重要组成部分。这一方面的问题将集中在多个区域,来观察你如何处理人际关系和问题,管理风格因人而异,所以如果你的个人经历不同于上面的例子,也不要觉得自己做错了。

11. What would you say is the most important function of being an IT manager?

译:你认为IT管理者最重要的职能是什么?

Being an IT manager means that you have to be many different things at the same time. Managing the company’s resources is probably the most important function that an IT manager has to contend with, because it encompasses so much of what the business needs to get things done. Resources are things like hardware, services and even people, which means that the IT department is responsible for some very important and valuable assets. IT systems that fail, employees that walk out and services that no longer function effectively all have the potential to bring service delivery to its knees within the IT department.

译:成为IT管理者意味着你必须同时做很多不同的事情。管理公司的资源将是个重要的组成部分,因为它是围绕公司运营情况必须处理好的事情。资源可以是硬件、服务和人员。这意味着IT部门负责着一些非常重要和有价值的资产。失败的IT系统、员工离职,不能提供连续有效的服务,都将会拖IT部门的后腿。

The question is looking at how you see your role as an IT manager and what the most important aspect is from your point of view. How you see yourself in the role of IT manager and your priorities will have an impact on how the interviewers assess your interview, so be sure to think about what matters most to you when you think about your job functions.

译:这个问题在于观察你如何看待IT经理的角色,以及从你的视角看问题的重要面。你如何看待IT管理的角色和你关注的优先顺序会影响面试官对你的面试评估,所以你一定要考虑当前工作中最重要的职责是什么。

12. How do you handle mistakes in the workplace?

译:你如何处理工作中的失误?

This question is looking to see how you handle both your own mistakes and those of your employees. There are always consequences when things go wrong, but that doesn’t mean that someone needs to be thrown to the wolves at every opportunity. Being fair when your team make mistakes is important if you are going to maintain morale in your department. You will also make some mistakes as you work within the organization, so be sure to talk about how you deal with these errors when they come up.

译:这个问题是看你如何处理你自己和员工的失误。当发生错误时,总有后果,但这并不意味着每个人都需要抓住机会,当你的团队犯错时,如果你想保持团队的士气,那么公平公正非常重要。当你工作时,你也会犯错,所以当错误出现时候,你应该告诉他们你的建议,讨论处理这些错误。

It is important that you take ownership and work towards mitigating any damage that may have resulted. Taking responsibility for your shortcomings is the sign of a good leader, so talk about your own experiences and how this approach has benefited you if it is in line with your managerial style.

译:最重要的收获是努力减少可能造成的损失。为错误负责是一个好领导的标志 ,所以谈谈你的工作经验,以及这种方法如何使你受益。当然如果他符合你的管理风格。

13. What would you say is the most valuable contribution that you would provide to the company if you were to be our IT manager?

译:如果你成为我们的IT管理者,你能给公司带来什么宝贵的贡献?

Being an IT manager means that you have to keep the business’s needs in mind at all times, providing the organization with a solid team of professionals and services so that all systems are working all the time. Contributing to this success means that you need to have good relationships with you everybody, from your suppliers to your support staff.

译:作为IT管理者,你必须时刻牢记业务需求,为公司提供专业的团队和服务,以保障所有系统正常运行。提高这一成功的要素,意味着你必须拥有好的人际关系,从你的供应商到你的支持团队。

That doesn’t mean that you have to get along with everyone all the time, though; there is always a time and a place for disagreements and conflict in the workplace. The most important aspect of this is the way that you deal with these situations as they arise. There is nothing worse in an IT department than a manager that nobody wants to work with, which makes for resentful employees and inattentive suppliers. You should always work to get the most out of your teams and suppliers by keeping the peace when you need to.

译:但这并不意味着你必须和所有人随时相处,尽管那是一个方法。但在工作场所总有分歧和冲突会发生,最重要的一个方面就是你处理这些情况的方式。作为IT管理者,最糟糕的事情莫过于无人愿意合作,员工不满,供应商不支持。你要尽量最大的获取你的团队和供应商的支持,在你最需要他们的时候。

You might have a different idea about what constitutes a more positive engagement and contribution within an IT department if you are at the helm, and that is great. Think about what value you bring to the organization when you are in charge of things and really drive it home to the interviewers.

译:管理IT部门,你可能有不同的更优秀的建议,这很好。想象一下,如果你掌舵的话,你为组织带来哪些价值,把他们展示给面试官。


14. How long have you been an IT manager for and how many people have you managed?

译:你做IT管理者多久了,你管理了多少人?

This is a classic manager question and it comes up often. Your experience as a manager will come in handy regardless of the industry when it comes to managing people, but an IT manager has to understand many other subsystems that keep the business operations going around the clock.

译:这是个经典的管理问题,经常会被问到。做为管理者,无论任何行业,你的实践管理经验都会排上用场,但是作为IT管理者你必须了解更多的业务子系统,来保证企业的正常运作。

The more people you have managed in your team, the more responsibility you have had to deal with and the more people skills you have probably developed over the years. This is great in most managerial positions, but in IT the people are only a small percentage of what you need to focus on. Be sure to talk about the systems that you have managed and how the people that you were responsible for managing were able to do so with your help and guidance.

译:你团队的规模越大,你的责任就越大,必须拥有更广阔的知识面。多数管理位置上,你这很好,但是IT人群仅仅是管理很小的一部分。尽量谈论一些你的团队如何在你的指引和帮助下做到对业务系统的管理。

This question is generally looking to find out how many years you have been in charge of managing people in the workplace and how comfortable you are with the responsibility. Most managerial positions will have an element of Human Resource functions because of the way that sick days, leave days and personal days need to be requested, approved or denied. If the role is more technical and has a smaller team, then questions like these might not come up as much. But most IT departments will have a human component that needs to be managed, so be ready to go into detail if the interviewer asks how you handle employees in general.

译:这个问题通常是为了找出具体的管理经验,包括场所、人员,以及你的责任感。多数管理位置上,将具有人力资源的职能,因为生病,请假,调休,等等不同的需求,需要批准或者拒绝。如果这个角色,团队规模小,更倾向于技术,那么这些问题不会很多。但是多数IT部门都需要去管理人员规划,你必须准备相关细节,如果面试官问到你如何对待员工的时候。

15. What are some of the technical projects that you have overseen?

译:你管理过哪些技术项目?

This is a fun question to answer, especially if you have some accomplishments that you are proud of. Frame your answer in relation to the problem that you had to solve and then outline the solution, how you found it and how you implemented it. Speak about the results and how it added value to the business.

译:这是个有趣的问题,如果你有一些引以为傲的成就。你的回答必须和你要解决的问题关联起来,勾勒出整个蓝图,你是如何找到它,并且实现它。谈论相关结果,以及它为公司产生了哪些价值。

At this point in the interview you should probably have an idea of what technical abilities the interview panel is looking for in their potential CTO. Try to answer the questions in such a way that you show that you are aware of what they are looking for and that you can relate some of your skills to their current needs.

译:你要关注,面试小组在寻找怎样的CTO,需要具备哪些技术能力。试着回答这些问题,把你的技能和他们目前的需求关联起来。

16. How would you describe your management style?

译:请描述你的管理风格?

A question like this can trip you up in the interview if you’ve never actually sat down and thought about what your management style actually is. Are you an autocratic dictator that takes no input from subordinates and imposes your will on them at all times? Or are you more consultative and open with your team, preferring dialogue and two-way communication? You could have more of a democratic disposition that favors the majority rule, or you could be completely hands-off with your managerial approach.

译:如果你从来没有思考过的管理风格是什么,那么这样的问题,会成为你的绊脚石。你会是一个独裁者,把你的管理意志强加给他们吗?还是你的团队更有协商性和开放性,喜欢通过对话和双向沟通?你可以有更民主管理方法,或者你完全放手管理。

The reality is that most managers are a mixture of more than one of these traits, so think about how you fit into these generic styles and how to explain your own unique approach to common problems.

译:事实上,多数管理者是一个以上特征的混合体,所以想想你如何融合这些通用的风格,以及解析你独特的管理方法,来共同解决问题。

The company might have a specific management style that they are looking for, but that is seldom the case. Most modern organizations value the output of a given department more than sticking to a set managerial standard, so be honest with your methods and see if you are a good fit. If you feel like you could learn to adopt a new managerial style to fit in with the organization’s standards, then that is also something to think about mentioning if the opportunity presents itself.

译:你面试的公司,可能有特定的管理风格,但是这种情况较少。多数的价值性组织,重视部门的产出,多于坚持一套管理标准。所以你要诚实的回答自己的方法,看看自己是否合适。如果你觉得你可以学会新的管理风格,来适应这种标准化组织,那么当机会来临时,请深思。

17. Where do you see yourself in ten years’ time?

译:你如何看待自己未来的十年?

These questions can be a real shock to the system if you haven’t prepared for them, and they are even more shocking if you realize that you don’t have a ten-year plan. Think about your current trajectory and how that might fit in with the company that you are joining. Mention that you feel like you could continue on a technical path if the right position came along, if that is something that you want, or even set your sights on higher goals such as CSO or CTO within a company.

译:如果你没有准备好这些问题,那么这些问题会给你带来真正的冲击,如果你意识到你没有个十年的规划,将是多么令人震惊。想象你当前的人生轨迹,以及你如何与加入的公司相适应。你可以走技术路线,或者瞄准更高的目标 比如CTO,CSO.

You will need to gauge how the interviewers are expecting you to respond to a question like this, because each panel of interviewers is different. You don’t want to come across as having no goals, so think carefully about what you are trying to achieve with your career. Remember to make upskilling a big part of your progression because in IT you can fall behind very quickly if you stop keeping current with your certifications and practical experience.

译:你需要衡量面试官对你的期望而进行回到。因为面试官的每个小组都是不同的。你不想被视为没有目标,所以请仔细规划你的职业生涯。记住,让你成功的很大一部分,是因为你的实际经验和证书,否则你将被淘汰。

18. What is the best way to handle an employee that is not performing at their best, despite being told that they are not quite up to standard?

译:当员工的工作不符合预期,你将会怎么处理?

Different people respond differently to concerns raised by management about work performance. Many, many books have been written on the topic of employee management, and yet it is still a very difficult thing to do.

译:在管理工作中,不同的人,有不同的绩效方式。很多管理书籍,都提到这一问题,但是它依旧是个相当困难的课题。

Perhaps you have a special way of speaking with such individuals, or maybe you prefer to have them sit down for an informal meeting so that you can catch up with them and find out what would make things easier for them to reach their goals.

译:也许你有特殊的方法和这样的人家谈论,或者你愿意坐下来和他们一起参与会议,这样可以找出他们更容易达成的目标。

You could be on the other end of the spectrum, preferring to discipline your employees and remind them that their jobs rely entirely on their performance. Either way, you can outline your own methods and strategies that you have used in the past to stop poor performance by staff members and turn things around for them. If you are managing your team properly then everyone will want to reach the targets that are set for them, which means that your projects will be completed on time and that your bosses will be happy with the way that their IT systems are running and performing.

译:你也可以站在另一端,去约束你的员工,提醒他们的工作表现,无论哪种方式,你都可以勾勒出你过去用过的方法和策略来阻止可能的意外,并未他们扭转局面。如果你正确的管理团队,那么每个人都有希望达到预设的目标,这意味着项目能如期完成,并且你的老板对IT系统的运行和执行相当满意。

19. How do you keep your team motivated, especially when things are going wrong?

译:当团队出错时候,你如何保证团队的积极性?

Positive reinforcement is important in managerial positions, mainly because a member of your team that is feeling uncertain or threatened in the face of adversity is far more likely to give up on a task, perform it badly or not show up to work that day.

译:强化团队的积极性是很重要的管理事项,确保你的团队在你逆境中不会感到不安或者受到威胁,进而放弃任务,甚至更糟,不再上班。

Your job as a manager is not to babysit and make sure that everybody gets what they want. Instead, your job is primarily to give your team the tools that they need to accomplish the tasks that have been set for you all and to get the work done properly.

译:做为管理者,你的工作不是保姆, 确保每一个人得到想要的东西。相反,你的主要工作是给你的团队,提供他们需要的工具来完成你为所有人设定的任务,并把工作做好。

20. Have you ever had to provide negative feedback to your team members? Have you ever had to dismiss an employee?

译:你是否给团队有过负面影响?你曾经解雇过员工吗?

Providing negative feedback is an important part of managing people, so getting it right is essential. Privately speaking with someone when they aren’t quite meeting the expectations that the department has laid out for them is difficult, but necessary. You need to be firm and explain what the issues are and how they can be fixed. Provide solutions for your staff and you will see them turn things around, but as with most interventions, this needs to be addressed and implemented sooner rather than later.

译:负面影响也是管理人员重要的组成部分,所以正确的处理是必须可缺少的。当工作不符合期望的时候,找人私下谈话是必要的。你需要阐明你问题是什么,讨论如何解决问题。并不是提供了方法,他们就能扭转局面,在大多数情况下,你还需要干预一下,以加快实施解决方案。

Hiring and firing is a part of the cycle in any organization, so it should come as no surprise to you that at this level of employment, you hold a lot of responsibility for the company and for your staff. How you treat people when they are not performing at their best or when they are not hitting their targets is difficult for some people to balance correctly. Some managers have the right temperament for hiring and firing, while others simply cannot deal with the stress of having power over another person’s job. If you are new to managing people, then this is something that you should really think about and possibly work on if it is something that you have not had much experience with.

译:雇佣和解雇是任何组织人员循环的一部分。在这样的就业水平下,你对公司和员工将富有很大的责任。当他们没有表现出最佳状态,或者没有达到期望的目标,你如何对待他们,这是很难平衡的一件事情。不同人会有不同抉择,有些人会选择适当的换血,有些人会产生精神压力。如果你是一个新的管理人员,这是值得你去思考的问题。

Communication and Operational Questions

译:

How you communicate with your team members, the users that make up the majority of the company and the executives will be different for each group. Sometimes an interviewer may want to gauge your understanding of these different levels of communication and how much information you are able to relay to affected parties whenever there are issues that need to be looked at urgently.

译:你如何与你的团队沟通,多数公司的成员都是由不同的小组构成。面试官可能期望了解你是如何与不同等级的人沟通的,以及在遇到紧急问题是,你能够向受影响的人,传递怎样的信息。

Another key aspect to running a successful IT department is your understanding of how the business operates, and which systems affect the different parts of your business if they stop working correctly or go offline. In these situations it is important to get the right level of communications out to the right people as soon as possible so that backup and redundancy planning can be put into place. These questions will cover a wide range of topics as they relate to internal processes, Disaster Recovery, communication and more.

译:另外也想了解你对业务运作的熟悉程度,当系统故障导致业务停止或者离线时,会影响哪些关联业务和系统。这个时候,你会如何及与正确的人进行沟通。以便提前做出备份和容灾计划。这个课题很广发,涉及到内部流程,灾难恢复,沟通等等。

21. How do you relay important information to upper management in times of crisis?

译:在危机时刻,你如何将重要信息传递给高层管理人员?

This is an important question because modern organizations communicate with customers and suppliers in real time, so if an ordering system goes offline or a website can’t be reached then business cannot continue until the problems have been resolve. The higher-ups in your company are likely to get direct communication from their suppliers and partners when things stop working, so you never want to be the last to know when systems go offline. You want to explain the importance of communicating with management while directing your team to attend to the problem as soon as it becomes apparent that there is an issue.

译:这是个重要问题,在现代化的组织需要跟客户和供应商实时沟通。如果业务系统离线或者网站服务法访问,在解决问题之前,业务系统无法提供服务。如果你的业务系统停止运行,我想你并不想自己成为最后一个知道消息的人,而且你的高层还直接从供应商和和客户那里得到信息。所以你能体会当问题发生时候,跟你的团队直接沟通是多么重要的事情。

Explain the importance of live system monitoring and fault escalations that you may have implemented in your previous company. Many systems provide direct to mobile messaging when a vital system stops responding, so you and your team are never caught off-guard when things fail. Talk about the standard communications escalation policies that you are familiar with and how each of the different management structures are notified not only with the fault, but also with a report on what is being done, and by whom, to fix the problem.

译:阐述下你以前公司做的自动化监控系统,当一个系统停止响应时候,监控平台能通过移动信息直接传递给你,你和你的团队就能实时管控运行现状。不同的故障,能通知给不同的人员,让正确的人来解决问题。

Email and phone calls are still the workhorses of communication in many companies, but there are also other ways of getting the message out, especially to your customers and partners. Social media has become a standard platform for communication, with most organizations having a dedicated social media presence to alert the public of any outages when they occur.

译:电子邮件和电话,仍然是许多公司的沟通工具。但是社交媒体也成为了一种交流平台,当业务异常,也通过这种方式来通知你的客户和合作伙伴。社交媒体已成为交流的标准平台,大多数组织都拥有专门的社交媒体,以在发生故障时向公众发出警报。

22. How do you manage disaster recovery?

译:如何管理灾难恢复

Some IT managers will oversee the DR procedures when a critical event occurs, while others will take a less active role and await communication from the teams that are busy working on the problem. Your technical know-how and confidence in your DR procedure will determine which type of manager you are, so think about your preferred method of approaching disasters in the server room or at the hosting site. Explain that you revise and test your DR plans regularly with your team and that a DR event can usually dealt with effectively if the right plans have been made and practiced.

译:在关键事件发生时,有些IT管理者直接督导DR过程,另一些人则较少参与这个角色,而是等待团队解决并汇报问题。你的技术认知面决定你对DR过程关注类型。不管是信息机房,还是云端托管,在灾难出现的时候,想想你首选的方案。阐述一下你和团队经常测试并且完善DR计划,确保在相关事件中,能够高效依照计划进行恢复。

The main thing to relay to the interviewer is that you are a firm believer in the DR process and that it needs to be implemented as a matter of urgency if it hasn’t been formalized. You can explain the different traditional systems that are included in your standard DR plans and let them know how you prefer to structure your documentation so that anybody who is attending the incident can follow a step-by-step guide. This ensures that the likelihood of recovering from the event is as high as possible.

译:最重要的是向面试官展示,你是DR的坚定支持者,灾难恢复需要作为最重要的事项来处理,而不是流于形式。您可以解释标准灾难恢复计划中包含的不同传统系统,并让他们知道您更喜欢如何组织文档,以便参与此事件的任何人都可以遵循分步指南。这确保了从事件中恢复的可能性尽可能高。

This is also a good time to mention communication if you haven’t already had the chance, and mention who you would prioritize in such a scenario to receive communications first.

译:如果以前没机会,那么这也是一个很好交流机会。在这种情况下,提及您将优先考虑如何接受该信息。

23. What are your strongest skills while managing projects?

译:在管理项目时,你最擅长的技能是什么?

There is no one skill that makes you a successful project manager in IT, mainly because there are so many different factors that need to be considered during the process of project management. A question like this is looking to understand what skills you think you possess that make you good at keeping you team on track.

译:没有一种技能能使你成为一个成功的项目经理,这主要是因为在项目管理过程中需要考虑的因素很多。像这样的问题是要了解你认为你拥有什么样的技能,这能让你很好地保持你的团队走上正轨。

Pick your strengths and elaborate on how they help you to get things finished on time and within budget. Communication would be an obvious choice, because it is necessary for coordinating and relaying information between your teams, stakeholders and clients. Feel free to add your own if you feel like you can add more value to the answer.

译:选择你的优点并详细说明它们如何帮助你按时完成预期的工作。沟通将是一个明显的选择,因为它有必要在你的团队、利益相关者和客户之间协调和传递信息。如果你觉得你可以给答案增加更多的价值,你可以随意添加你自己的东西。

24. What is the biggest IT-related challenge that you faced as an IT manager?

译:作为IT管理者,你面临的最大的IT挑战是什么?

Now we’re getting to the good stuff. This is an excellent opportunity for you to speak about your accomplishments over the years and how you were able to effectively communicate with others as you worked. Think about challenges that needed your full attention: Coordinating your team, speaking with management, informing staff, designing a project map — anything that showcases your ability to work with company resources to achieve your goals.

译:现在我们得到了好东西。这是一个极好的机会,让你谈谈你多年来的成就,以及如何在工作中有效地与他人交流。想想你需要充分关注的挑战:协调你的团队,与管理层沟通,通知员工,设计项目地图-任何能展示你与公司资源一起工作的能力来实现你的目标。

You can go into as much detail as you think you need to, based on how the interview has gone up until this point. Be sure to ask the interviewers if they would like more clarity on any of the points that you raise and be sure to answer any questions that they do bring up as concisely and as thoroughly as possible.

译:根据到现在为止面试的进展情况,您可以根据自己的需要提供尽可能多的细节。一定要问问面试官是否希望在您提出的任何要点上更加清楚,并确保尽可能简洁,透彻地回答他们确实提出的任何问题。

25. How do you cope with multiple deadlines at the same time?

译:您如何同时处理多个截止日期?

If questions like this get raised in an interview, then you should know that the role that you are going into is going to be a challenging one. Meeting multiple deadlines is a fine balancing act between projects, routine tasks, managing your staff, maintaining SLAs and uptime and many other factors.

译:如果这样的问题在面试中被提出,那么你应该知道你所扮演的角色将是一个富有挑战性的角色。碰到多个截止日期的项目,请在日常任务,管理员工,维护SLA和正常运行时间以及许多其他因素之间的良好平衡。

You need to let the interviewer know that you are able to prioritize and delegate your workload to help you achieve the best level of work output possible. How you determine those priorities is set by what is expected of you in the organization. Mention that your decisions are influenced largely by the organization’s requirements so that the operational integrity of the company is not affected.

译:您需要让面试官知道您能够确定优先级并委派工作量,以帮助您实现最佳的工作成果。如何确定这些优先级取决于组织中对您的期望。请注意,您的决定在很大程度上受组织要求的影响,因此公司的运营完整性不会受到影响。

26. How important is documentation to you?

译:文档对你来说有多重要?

Keeping documentation is really important in IT, especially if you are working within an industry that is regulated by strict rules and codes of conduct. Failure to consider how your records need to be kept in a set standard will definitely cause issues further down the road when audits and system checks take place. If your record-keeping is not up to scratch, then you run the risk of exposing the company to unnecessary regulatory fallout.

译:文档对IT中确实非常重要,特别是如果您在一个受到严格规则和行为准则约束的行业中工作。如果不考虑将工作保持在设定的标准,无疑会在进行审核和系统检查时引发进一步的问题。如果您的记录保存不符合要求,那么您就有可能使公司面临不必要的监管后果。

If you are familiar with international standards such as ITIL and COBIT, then be sure to mention your experience with these IT governance frameworks. Some companies work with governmental agencies, so understanding those additional requirements can be a definite plus as well.

译:如果您熟悉ITIL和COBIT等国际标准,那么请务必提及您在这些IT治理框架中的经验。一些与政府机构合作的公司,明白这些要求,顺便也可以进一步肯定你的行为。

27. Based on what we have told you so far, what changes do you think you could make to improve the IT department?

译:根据到目前为止我们已经告诉您的信息,您认为您可以对IT部门进行哪些更改?

This is a tricky question to answer, but don’t worry too much about what you think needs to be changed at this point. The interviewer is trying to gauge how well you have understood the background and history of the department based on what they have told you over the course of the interview, or interviews (depending on how far along you are in the process).

译:这是一个棘手的问题,但是不必担心您现在需要更改什么。面试官试图根据他们在面试或面试过程中告诉您的内容,来评估您对部门的背景和历史的了解程度。

Keep your answers straightforward and keep them framed as suggestions. You don’t want to come across as being overly confident at this stage of the game, because you have a pretty low-resolution idea of how the IT department is structured. You also don’t really know how well the team operates, so much of what you suggest is not going to be taken too seriously anyway.

译:保持你的答案直截了当,并把它们作为建议。在这个阶段,不用回答的过于自信,因为您对新公司IT部门的组织结构了解甚少。您也并不真正了解团队的运作状况,因此您所建议的大部分内容都不会被认真对待。

Just be sure to think about some of the challenges that you have been told about during the interview and base your answers around those facts. If you have interesting suggestions that would benefit most IT departments, then feel free to add those on as well. It shows that you are always thinking of improving the way that your department runs, which could also count in your favor.

译:只要确保考虑一下在面试中被告知的一些挑战,并根据这些事实来回答即可。如果您有使大多数IT部门受益的有趣建议,请随时添加。它表明您一直在考虑改善部门的运作方式,这也可能对您有利。

28. How do you negotiate when acquiring new hardware or software?

译:购买新的硬件或软件时,您如何协商?

Whenever an IT manager needs to make a case to the business for a large capital outlay, there needs to be a clear reasons for the request. If you are looking to replace all of the workstations in your organization, for example, you would need to get quite a few things in order before you can even put the request through. You need multiple quotes from various suppliers, and you need a project plan with a scope of work, time frames, business impact and a projected ROI and cost schedule. Once you have all of this information you can go to the upper management structures and begin negotiating.

译:每当IT经理需要为企业提供大量资本支出的理由时,就必须有明确的要求理由。例如,如果您要替换组织中的所有工作站,则需要整理很多东西,然后才能提出请求。您需要来自各个供应商的多个报价,并且需要一个包含工作范围、时间框架、业务影响以及预计的ROI和成本计划的项目计划。掌握了所有这些信息之后,您就可以进入高层管理机构并开始进行谈判。

It is important that you make sure that you get the message across that it is not always possible to get everything that you want when negotiating for new equipment and applications. Some IT managers will over-ask for the request so that if they need to make a compromise, they can sacrifice the items that they need the least from the request. Everyone has their own personal method of negotiating, so take some time to think about your preferred strategies and share them if the question comes up.

译:重要的是要确保传达信息,即在谈判新设备和应用程序时不一定总能获得所需的一切。一些IT经理对请求的要求过高,因此,如果他们需要做出让步,可以牺牲掉请求中最少需要的物品。每个人都有自己的谈判方法,因此请花一些时间考虑一下您的首选策略,并在问题出现时与他们分享。

An IT manager that knows how to negotiate on behalf of the IT department can actually improve the way that the business operates, so even though you might meet resistance from the financial wing of the organization, you are bettering the organization as a whole when you make smart choices about your acquisitions and spending.

译:知道如何代表IT部门进行谈判的IT经理实际上可以改善业务运作的方式,即使您可能遇到财务部门的阻力,您在也能在收入和支出中间做出对组织有利的选择。

29. How do you ensure that company data is secure and that operations are not affected by security breaches or incidents?

译:如何确保公司数据是安全的,操作不受安全漏洞或事件的影响?

Depending on the full scope of your position as IT manager, you might not be entirely responsible for the security of company data. Yes, you do need to be aware of best practices and company policies; however, your stance on the organization’s security procedures will largely be defined by the CSO or IT security manager. Smaller companies might have you performing all three roles together, so you need to be clear about your preferences and how they are the best choice for a specific setup if you are the one tasked with creating security policies for the organization.

译:根据您担任IT经理的职能,您可能不完全负责公司数据的安全性工作,您需要了解最佳做法和公司政策。一般来说安全的角色将主要由CSO或IT安全经理来定义。较小的公司可能会让您同时扮演这三个角色,因此,如果要负责为组织创建安全策略,则需要明确自己的偏好以及它们对于特定设置的最佳选择。

You don’t want to go into too much detail here unless the interviewer asks you for more information, so be sure to brush up on your own security standards and best practices before the interview so that you can give them an overview of your preferred security implementations.

译:除非面试人员要求你提供更多的信息,否则你不用在这里做过多的说明。所以在面试前一定要仔细检查你自己的安全标准和最佳实践,这样你就可以给他们一个你首选的安全实现的概述。。


30. How important is communication to your management strategy?

译:沟通对你的管理策略有多重要?

Being able to effectively communicate is one of the key skills that a manager needs to have mastered if they are to be successful in their role in charge of an IT department. Communication is more than just emails, though. You need to be able to speak in front of people in meetings and give talks on various topics that relate to your mission as IT manager.

译:如果要成功完成负责IT部门的角色,能够有效地进行沟通是经理需要掌握的关键技能之一。但是,交流不仅仅是电子邮件。您需要能够在会议中的人们面前讲话,并就与您作为IT经理的使命相关的各种主题进行演讲。

It is important that the interviewer see that you are serious about keeping the lines of communication open with management, your team and the users within the company whenever there are IT-related issues or queries. Communication is one of the most important aspects of your role as IT manager, so you need show that you understand its importance in the role.

译:重要的是,面试官想确保您认真对待与IT,管理人员,您的团队以及公司中的用户之间的沟通渠道保持开放,只要存在与IT相关的问题或疑问。沟通是您作为IT经理的角色中最重要的方面之一,因此您需要证明自己了解角色中的重要性。


Conclusion

Interviewing for a managerial position is always a bit stressful, even if you have been in the role for a long time. This is because you understand how many systems and subsystems need to be maintained and kept up to date if you are to succeed as an IT manager, and that’s before you even start to consider the human element of the job.

译:面试一个管理职位总是有些压力,即使您担任该职位已经很长时间了。这是因为您了解要想成为IT经理要成功,需要维护和更新多少系统和子系统,而这甚至还没有开始考虑这项工作的人为因素。

Being able to effectively manage your staff is critical to the success of the company. Every minute that your team is idle is costing the company money, so you need to have work available for your team at all times.

译:有效管理员工的能力对于公司的成功至关重要。团队闲置的每一分钟都在浪费公司资金,因此您需要始终为团队提供可用的工作。

Remember to practice answering some of these questions and prepare yourself by thinking about the answers that you want to give. It is tempting to sometimes go into these interviews unprepared, especially if you feel that spontaneity is one of your strong points, but you should reconsider. Having a basic framework for each answer will help you stay on target and answer the interview questions carefully and to the best of your ability. With a bit of practice, you will find your answers becoming more natural.

译:记住要练习回答其中一些问题,并通过考虑要给出的答案来做好准备。有时不准备参加这些访谈很诱人,尤其是如果您认为自发性是您的强项之一,但您应该重新考虑。每个答案都有一个基本的框架将帮助您保持目标不变,并尽自己最大的能力认真回答面试问题。通过一些练习,您会发现答案变得更加自然。

Remember that the more questions you practice with, the more chance you have of carrying yourself confidently in the interview. There are many more questions that you can practice with than these thirty examples! We recommend that you take a look at Skillset.com, which has more than 100,000 practice questions related to various certifications. The list of cert-related questions included is vast, with PMP, CISSP, CEH, CHFI, Network+ and Security+ being just a few examples of what you can use to practice with before your next interview.

Stay focused, relax and good luck!


译:请记住:你演练的问题越多,就越有自信接受面试。除了这30个例子,你还可以联系更多的问题,我们建议你看 Skillset.com。这个网站有 100,000多个与各种认证相关的练习题。包括的证书有关的问题非常广泛。PMP、CISSP、CEH、CHEI、网络和安全,期望对你下次面试有用。、

保持关注,放松。祝您好运!

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